General Terms

KX Pilates Thailand – Terms & Conditions   These Terms & Conditions govern the use of KX Pilates Thailand ("KX", "we", "our", "us"), including attendance at our studio, purchase of memberships and class packs, participation in classes, events, promotions, and use of our website. By purchasing a membership, class pack, introductory offer, attending classes, or using our services, you agree to these Terms & Conditions.  

1. Studio Information 

 KX Pilates Thailand  Market Place 4th Floor, Thonglor Soi 15   Bangkok, Thailand 10110  Phone: 02-000-0740 Email: info@kxpilatesthailand.com  For enquiries, membership changes, cancellation requests, complaints, or privacy-related requests, clients should contact KX Pilates Thailand through the studio’s official email, telephone number, booking platform, or other contact channels notified by the studio from time to time.  

1. Eligibility 

 Clients must be at least 14 years of age to participate in classes.  

Clients under the age of 18 must have written consent from a parent or legal guardian before attending. Where a client under the age of 18 wishes to purchase a membership, class pack, or introductory offer, such purchase must also be made, or separately confirmed in writing, by a parent or legal guardian, who shall be jointly responsible for all related payment obligations, in accordance with the Thai Civil and Commercial Code.  KX Pilates Thailand reserves the right to request proof of age or parental consent where required.  For minors under 18 years old, KX Pilates Thailand may require a parent or legal guardian to sign a consent, waiver, or acknowledgement form before the minor is permitted to participate in any class or activity.  Unless otherwise agreed with the studio in writing, a parent or legal guardian is not required to remain on the premises during the class once the required written consent has been provided but must remain reasonably contactable for the duration of the class in case of emergency.   

1. Health & Medical Conditions 

 By attending KX Pilates Thailand, you acknowledge and agree that: 

• You are physically capable of participating in exercise classes. 

• You have disclosed any injuries, illnesses, pregnancies, medical conditions, physical limitations, or concerns that may affect your participation. 

• You understand that participation is voluntary and undertaken at your own risk. 

 Certain injuries, medical conditions, illnesses, physical limitations, or recent surgeries may not be suitable for participation in a group reformer Pilates environment.  Clients are responsible for seeking advice from a qualified healthcare professional before commencing or continuing any exercise program where appropriate.  

For the safety and wellbeing of all participants, KX Pilates Thailand reserves the right to decline participation where a group class environment may not be appropriate.   

1. Pregnancy Policy 

 The safety of our clients is our highest priority.  Clients who are pregnant must notify KX Pilates Thailand prior to attending class. Participation during pregnancy may be subject to: 

• Medical clearance; 

• Stage of pregnancy; 

• Instructor assessment; 

• Availability of appropriate exercise modifications. 

 KX Pilates Thailand reserves the right to decline participation where suitable modifications cannot be safely provided or where participation may present a risk to the client or unborn child.  Clients are encouraged to consult their healthcare provider before commencing or continuing exercise during pregnancy.  

1. Class Bookings 

All classes must be booked in advance through the KX Pilates Thailand booking platform or other approved booking channels.  Bookings are subject to availability.  KX Pilates Thailand reserves the right to modify class schedules, instructors, operating hours, class formats, pricing, and services at any time.  KX Pilates Thailand reserves the right to substitute instructors without prior notice.  KX Pilates Thailand reserves the right to cancel, modify, or reschedule classes where necessary due to equipment malfunction, maintenance, safety concerns, or other operational requirements.  

1. Introductory Offers 

 Introductory offers are available exclusively to first-time clients of KX Pilates Thailand.  Current introductory offers include: 

• 3 Classes for 1,800 THB (valid 14 days from first booking date) 

• 5 Classes for 2,500 THB (valid 14 days from first booking date) 

 Introductory offers: 

• May only be purchased once per person; 

• Are non-transferable; 

• Cannot be combined with other promotions; 

• Are non-refundable except where required by law. 

 Any attempt to create multiple accounts or otherwise circumvent introductory offer restrictions may result in cancellation without refund.  

1. Membership Terms 

 Fortnightly Membership Memberships are billed automatically every fortnight using the nominated payment method.  The KX Pilates Thailand Membership currently includes: 

• Two (2) classes per fortnight; 

• Four (4) classes per fortnight; 

• Six (6) classes per fortnight; 

• Eight (8) classes per fortnight; 

• Ten (10) classes per fortnight; 

• Priority booking access; 

• Member-exclusive pricing and benefits where applicable. 

Membership inclusions may be amended from time to time. 

Minimum Commitment Period 

Memberships are subject to a minimum commitment period of eight (8) weeks from the commencement date. 

Members may cancel their membership following completion of the minimum commitment period via the KX Pilates app or by contacting the studio. 

Membership Pause 

Members may suspend their membership for up to four (4) weeks per calendar year. Additional suspension periods may be considered for medical reasons at the discretion of KX Pilates Thailand and may require supporting documentation. 

Pause requests must be submitted in writing prior to the requested suspension period. 

Membership payments will automatically resume following the approved pause period. 

Unused pause periods cannot be accumulated, transferred, refunded, or redeemed for cash. 

Membership Cancellation 

Memberships are subject to a minimum commitment period of eight (8) weeks. 

Following completion of the minimum commitment period, members may cancel their membership at any time through the KX Pilates app or by contacting the studio. 

Cancellation will take effect at the conclusion of the current billing cycle and no further membership payments will be charged.  Membership fees already processed are non-refundable.  KX Pilates Thailand reserves the right to cancel or suspend memberships where these Terms & Conditions have been breached.  

1. Class Packs & Validity 

 Package Validity To ensure fairness and consistency for all clients, all class packs and promotional offers are subject to validity periods commencing from the date specified at the time of purchase.  Current validity periods include:  Introductory Offers 

• Intro Offer (3 Classes): Valid for 14 days from first booking date. 

• Intro Offer (5 Classes): Valid for 14 days from first booking date. 

 Weekly Packs 

• 2 Class Pack: Valid for 7 days from first booking. 

• 3 Class Pack: Valid for 7 days from first booking. 

 Monthly Packs 

• 8 Class Pack: Valid for 30 days from first booking. 

• 12 Class Pack: Valid for 6 weeks from first booking. 

• 20 Class Pack: Valid for 60 days from first booking. 

 Yearly Packs 

• 50 Class Pack: Valid for 365 days from purchase. 

 Casual Pack 

• Single Class Pass: Valid for 30 days from purchase. 

 Membership Credits 

• Membership credits must be used within the applicable billing cycle unless otherwise specified. 

 Unused classes expire automatically at the conclusion of the applicable validity period. Package validity periods cannot be paused, extended, transferred, refunded, or redeemed for cash except where required by law or approved by management under exceptional circumstances.  Clients are encouraged to purchase packages that align with their anticipated attendance frequency and schedule.  

KX Pilates Thailand reserves the right to amend package structures, pricing, and validity periods at any time. Any changes will not affect packages already purchased.  

1. Pricing & Payments 

 All prices are displayed in Thai Baht (THB). Full payment is required before participation in classes.  KX Pilates Thailand reserves the right to amend pricing, package structures, membership fees, and promotional offers at any time.  Any pricing changes will not affect purchases already completed.   Existing members will be provided with reasonable notice before any changes to membership fees take effect. If a payment fails, is declined, reversed, or cannot be processed for any reason, KX Pilates Thailand may temporarily suspend the relevant membership, class credits, bookings, or access to services until the outstanding amount has been paid in full. The client remains responsible for ensuring that valid and sufficient payment details are kept up to date.  KX Pilates Thailand may charge a reasonable administrative fee in connection with a failed, declined, or reversed payment, to the extent permitted by law. If an outstanding amount remains unpaid for more than seven (7) days after notice to the client, KX Pilates Thailand reserves the right to cancel the membership in accordance with Clause 7 (Membership Terms), without prejudice to any amount already owing.  

1. Refunds & Transfers 

 Except where required by applicable law: 

• Memberships are non-refundable. 

• Class packs are non-refundable. 

• Introductory offers are non-refundable. 

• Promotional purchases are non-refundable. 

• Packages and memberships are non-transferable. 

 Notwithstanding the above, a client may terminate a membership or class pack and receive a pro-rata refund of unused fees where the client is unable to continue using the service due to illness, injury, disability, or death, supported by a medical certificate or other reasonable evidence, or where KX Pilates Thailand ceases operations, relocates the studio to a location that is unreasonably inconvenient for the client, or is otherwise unable to continue providing the service as agreed, in each case in accordance with the applicable Notification of the Consumer Protection Board on Contract-Controlled Businesses and other mandatory Thai consumer protection law.  Approved refunds or transfers remain entirely at the discretion of KX Pilates Thailand and may be subject to administrative fees.  Where a refund is approved after classes have been attended, used sessions may be deducted at the applicable casual class rate.  

1. Cancellations & Rescheduling 

 As KX Pilates classes are intentionally limited in size, each booking reserves a dedicated reformer and place within the class.  We kindly ask clients to review the following policies to ensure availability can be managed fairly for all members of the KX community.   Advance Cancellation Bookings may be cancelled up to nine (9) hours before the scheduled class start time. 

Where notice is provided within the required timeframe, the class credit will be returned to the client's account for future use. 

Late Cancellation 

Cancellations made within nine (9) hours of the scheduled class start time will be considered a late cancellation. 

As the reserved place may no longer be offered to another client at short notice, the class credit will be treated as attended and cannot be refunded, transferred, or reinstated. 

Rescheduling 

Bookings may be moved to another available class outside the nine (9) hour cancellation window. 

Rescheduling requests made within nine (9) hours of class commencement cannot be accommodated and will be treated as a late cancellation. 

No Show 

If a client does not attend a booked class and has not cancelled their reservation, the booking will be recorded as a no-show. 

As the reserved place has been exclusively held and remains unavailable to other clients, the class credit will be forfeited and cannot be refunded, transferred, or reinstated. 

Notification 

All cancellations and rescheduling requests must be made through the booking system prior to the commencement of class. 

Messages sent after a class has commenced cannot be accommodated.  

1. Waitlists 

 Clients may join a waitlist for fully booked classes.  If a place becomes available, the next eligible client on the waitlist will be notified via email and/or the KX Pilates app.  The notified client will have up to two (2) hours to accept the available place. If the place is not accepted within that time, the offer may be released to the next client on the waitlist. Waitlist notifications may be sent at any time, including outside of standard business hours.  It is the client's responsibility to ensure their contact information and notification settings are up to date and to monitor waitlist communications.  Acceptance of a waitlisted place constitutes a confirmed booking and becomes subject to KX Pilates Thailand's standard cancellation and late cancellation policies.  

1. Late Arrival Policy 

 To ensure a safe and seamless experience for all participants, we recommend arriving 10-15 minutes before your scheduled class.  New Clients 

Clients attending KX Pilates Thailand for the first time should arrive at least 10-15 minutes prior to class commencement.  This allows our team to: 

• Introduce you to the studio; 

• Explain the KXFormer equipment; 

• Review injuries and medical considerations; 

• Familiarise you with class expectations and safety procedures. 

 Late Entry Entry will not be permitted for clients arriving more than ten (10) minutes after the scheduled class start time.  The opening portion of class includes instructor-led preparation, movement education, and warm-up exercises that are essential for safe participation.  Late entry may increase the risk of injury and disrupt the experience of other clients.  Where entry is refused due to late arrival, the booking will be treated as a late cancellation and the class credit will be forfeited.  

1. Grip Socks Requirement 

 Grip socks must be worn during all classes. 

Clients without grip socks may purchase approved grip socks from the studio. Participation without grip socks is not permitted for hygiene and safety reasons. Outdoor footwear must be removed before entering the studio floor.  

1. Studio Etiquette 

 Clients agree to: 

• Follow instructor directions at all times; 

• Use equipment safely and appropriately; 

• Treat staff and fellow clients with courtesy and respect; 

• Refrain from disruptive, abusive, threatening, or inappropriate behaviour. 

 KX Pilates Thailand reserves the right to refuse service, remove a participant from class, or terminate memberships where behaviour is deemed inappropriate.  

1. Photography & Filming 

 We understand many clients enjoy documenting and sharing their KX experience.  To maintain a respectful and comfortable environment for all participants, photography and filming must not: 

• Include other clients without their consent; 

• Disrupt instruction; 

• Delay the commencement of class; 

• Interfere with the safe use of equipment. 

 The privacy, comfort, and wellbeing of all participants will always take priority over content creation.  KX Pilates Thailand reserves the right to request that photography or filming be limited or discontinued at any time.  KX Pilates Thailand may occasionally capture photographs or videos for marketing purposes. Clients who do not wish to appear in promotional content should notify the studio prior to class.  

1. Personal Property 

 Clients are responsible for their own personal belongings. KX Pilates Thailand accepts no responsibility for the loss, theft, or damage of personal property brought into the studio.  

1. Emergency Exceptions 

 We understand that genuine emergencies may occasionally arise.  In circumstances involving sudden illness, accidents, medical emergencies, or unforeseen personal events, exceptions to these policies may be considered at the sole discretion of KX Pilates Thailand. 

 Clients should notify the studio as soon as reasonably possible.  Supporting documentation may be requested where appropriate.  Emergency exceptions are intended for rare and unforeseen circumstances and do not apply to scheduling conflicts, work commitments, traffic delays, travel plans, or repeated cancellations.  

1. Limitation of Liability 

 To the fullest extent permitted by law, KX Pilates Thailand shall not be liable for: 

• Personal injury arising from participation in classes; 

• Loss or damage to personal property; 

• Indirect, incidental, or consequential losses. 

 The exclusions above do not apply, and KX Pilates Thailand remains liable, to the extent that any loss or injury arises from the gross negligence or wilful misconduct of KX Pilates Thailand or its staff, or as otherwise cannot be lawfully excluded under Section 373 of the Thai Civil and Commercial Code or other applicable Thai law.  Nothing in these Terms & Conditions excludes any rights that cannot be excluded under applicable Thai law.  Clients acknowledge that participation in reformer Pilates and related activities involves inherent physical risks. Clients are responsible for exercising within their own ability, following instructor guidance, and immediately stopping participation if they feel pain, dizziness, discomfort, or any unusual symptoms.  

This acknowledgment is provided in addition to, and does not limit or replace, the health and medical acknowledgments set out in Clause 3 (Health & Medical Conditions).  

1. Privacy 

 KX Pilates Thailand collects, stores, and processes personal information for operational, booking, payment, customer service, and marketing purposes.  Such processing is carried out on the basis of contractual necessity, compliance with legal obligations, KX Pilates Thailand's legitimate interests, or the client's consent, as applicable, in accordance with the PDPA.  Personal information will be handled in accordance with applicable Thai privacy legislation and our Privacy Policy.  Where applicable, personal data will be handled in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). Clients may request access to, correction of, deletion of, restriction of, or withdrawal of consent for the processing of their personal data, subject to applicable legal grounds and operational requirements. Requests relating to personal data should be submitted to KX Pilates Thailand through the official contact channels provided by the studio.  KX Pilates Thailand will endeavour to respond to such requests within a reasonable time, and in any event within the timeframe prescribed under the PDPA and its subordinate regulations, subject to any extension permitted by law.  

1. Website Use 

 Users agree not to misuse the website, interfere with its operation, or attempt unauthorized access to systems or data. All content, trademarks, branding, images, and materials displayed on the website remain the intellectual property of KX Pilates Thailand or its licensors.  

1. Force Majeure 

 KX Pilates Thailand shall not be liable for delays, cancellations, or inability to provide services due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, utility failures, labour disputes, or other force majeure events.  Where a force majeure event prevents a client from using a membership or class pack for a continuous period of more than seven (7) days, KX Pilates Thailand will, where reasonably practicable, notify affected clients and extend the applicable validity period, or the minimum commitment or pause period under Clause 7, by a period equivalent to the duration of the event.  

1. Changes to Terms & Conditions 

 KX Pilates Thailand reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website and become effective immediately upon publication.  Where an amendment materially and adversely affects an existing member's rights under a membership or class pack already purchased, the amendment will take effect no earlier than the start of that client's next billing cycle, or after the reasonable notice period referred to in Clause 9, whichever is later.  

1. Severability 

 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.  

1. Governing Law 

 These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand.  

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of Thailand.