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Terms & Conditions.

By booking into a KX class you are automatically agreeing to the following Terms & Conditions. Jump to KX Pilates Policies.

TERMS OF USE

TERMS OF USE

Last Updated: November 1, 2023

KX Pilates”, “we”, “us”, “our” means KX Pilates Online Pty Ltd ACN 671 759 863 of 36b St Edmonds Road, Prahran VIC 3181. We offer Online Pilates classes, expertly guided by teachers who lead Pilates practices at various levels and durations. By accessing or using our Site (defined below) and subscribing to our Online Pilates Classes, you agree to be bound by these Terms of Use (these “Terms”). If you do not agree to these Terms, please do not use our Site or subscribe to our services. These Terms are subject to change, and it is your responsibility to review them periodically for updates. 

These Terms govern your access to and use of our website (the “Site”) and our mobile application (the “App”) as well as use of our Services (collectively, with the Site and App, the “Services”). “You” and “your” or similar terms refer to you as a user of the Services. 

Please read these Terms carefully. This is a binding agreement. If you use our Services or click accept or agree to this Agreement if presented to you in a user interface for the Services, you will be deemed to have accepted these Terms and have agreed all of the terms and conditions contained herein. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that party to these Terms, and in such event and unless otherwise noted, “you” and “your” will refer and apply to that party. If you do not agree to all of these Terms, you are not authorized to use the Services and you must promptly cease using the Services. 

By agreeing to these Terms, you expressly agree to the arbitration of all Disputes as further described in Section 22 (Dispute Resolution). Any controversy, allegation, or claim that arises out of or relates to the Services, these Terms, or any additional terms, whether heretofore or hereafter arising (collectively, a “Dispute”), except for any controversy, allegation, or claim that arises out of or relates to our actual or alleged intellectual property rights (an “Excluded Dispute”), shall be finally resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and that these Terms do not permit class arbitration, or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitrator or arbitral panel may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. In the event the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration provisions will remain in force. Please see Section 22 (Dispute Resolution) for more information regarding this arbitration agreement, the effects of this arbitration agreement and how to opt out of the arbitration agreement.

AS FURTHER DESCRIBED IN SECTIONS 14 AND 15 BELOW, YOU SHOULD CONSULT YOUR PHYSICIAN OR HEALTHCARE PROVIDER BEFORE STARTING ANY EXERCISE PROGRAM. THIS IS PARTICULARLY TRUE IF YOU OR YOUR FAMILY HAVE A HISTORY OF HIGH BLOOD PRESSURE OR HEART DISEASE, OR IF YOU HAVE EVER EXPERIENCED DISCOMFORT WHILE EXERCISING. NOTHING STATED OR POSTED ON THE SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL ADVICE OR CARE. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY.

IN THE EVENT OF A MEDICAL OR HEALTH EMERGENCY, PLEASE CALL 911 OR APPROPRIATE EMERGENCY RESPONDERS IMMEDIATELY.

  • Definitions.
      1. “Account” means an account you create to access the Services using the Site or the App. 
      2. “Online Pilates Classes” means our at-home Pilates classes delivered online on our Site and the App.
      3. “Free Trial” means a 7-day free trial available for new Users;
      4. “App” means the mobile application known as “KX Pilates”. 
      5. “Minimum Term” means one month from the Start Date. 
      6. “Month” means a calendar month starting on the Start Date of each calendar month recurring until the Subscription is cancelled. 
      7. “Payment Date” means the date our Subscription Fees are deducted from your nominated credit card or bank account, the first date of which will be deducted on the Start Date.
      8. “Privacy Policy” means our privacy policy available at https://kxpilates.com.us/privacy-policy/.
      9. “Start Date” means the date your Subscription starts after the Free Trial. 
      10. “Subscription” means the month-to-month access to the Online Pilates Classes. You may select subscriptions for other periods of time which KX Pilates may offer. “Subscription Fees” means (i) USD$15 per month to access the Services. If KX Pilates offers other subscription programs, which we may do from time to time, we may offer such other subscription fees as we may determine from time to time.
      11. “User” means new and existing users of the Subscription. 
      12. “Website” means https://kxpilates.com/us/.
      13. “You” means any User.
  • Your Access to the Services
      1. Internet Access. When using the Services on your mobile, laptop, desktop, or other device (your “Device”), you acknowledge and agree that you are responsible for (i) maintaining Internet access for your Device and (ii) any Internet connection and telecommunications fees and charges that you incur.
      2. Your Device. KX Pilates is not responsible for the operation of your Device. You are responsible for ensuring the system functions of your Device are in working order when accessing the Services, including, but not limited to screen display operation features of your Device.
      3. No Guarantee. Access to the Services may be suspended temporarily and without notice (i) in the event of system failure, (ii) for maintenance or repair, (iii) where we reasonably suspect there has been a breach of these Terms, (iv) for reasons reasonably beyond our control, or (v) as otherwise explained in these Terms.
  • Permitted Use and Restrictions
      1. License Grant. Subject to the terms and conditions of these Terms, KX Pilates hereby grants you a limited, non-exclusive, personal, revocable, non-transferrable, non-sublicensable, and non-assignable license to access and use our Services (including updates and upgrades that replace or supplement it in any respect and which are not distributed with a separate license, and any documentation) solely for use on a Device that you own or control. We reserve all other rights that are not expressly granted in these Terms.
      2. Use Restrictions. You may not access or use the Services in any way that is not expressly permitted by these Terms. You may not: (i) cause, permit or authorize the modification, copy, creation of derivative works, translation, reverse engineering, decompiling, disassembling, or hacking of the Services; (ii) sell, assign, rent, lease, or grant rights in the Services, including, without limitation, through sublicense, to any other person or entity; or (iii) use the Services for any unlawful, prohibited, abnormal, or unusual activity as determined by KX Pilates in its sole discretion.
      3. Eligibility. In order to access and use the Services or register an Account (as defined in Section 1) you must be an individual at least 18 years of age or a duly organized, validly existing business, organization, or other legal entity in good standing under any and all applicable laws and able to enter into legally binding contracts. Individuals under the age of 18 are not permitted to utilize the Services.
      4. Investigations. We may, but are not obligated to, monitor, or review our Services at any time. If we become aware of any possible violations by you of these Terms, we reserve the right to investigate such violations, and we may, at our sole discretion, immediately terminate your license to use the Services pursuant to Section 19 (Termination) below.
      5. Violation of these Terms. You must not use (or permit a third-party to use) the Services: (i) in any unlawful manner, for any unlawful purpose, or to act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Services or any operating system used by the Services; (ii) in a way that could damage, disable, overburden, impair or compromise our systems or security, or interfere with other users; (iii) to collect or harvest any information or data from the Services or our systems or attempt to decipher any transmissions to or from the servers running the Services; (iv) via use of a robot, spider, or other automated device to monitor or copy the Services or any information provided by the Services; (v) to send, knowingly receive, upload, download, use, or re-use any material which does not comply with these Terms; or (vi) to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam). You acknowledge and agree that you are solely responsible, and KX Pilates has no responsibility or liability to you or any other person or entity for any breach by you of these Terms or for the consequences of any such breach.
  • Privacy
      1. These Terms also incorporate the terms of our Privacy Policy(as updated from time-to-time). Our Privacy Policy explains how your personal information will be collected and used as well as other information regarding your privacy (such as how you can adjust your privacy settings). By agreeing to these Terms, you are also agreeing to the Privacy Policy and you consent to (i) the processing of your personal information as explained in the Privacy Policy and (ii) the collection of information from your Device as explained in the Privacy Policy.
  • Accounts
      1. KX Pilates Account. To use certain features of the Services, you may be required to create an Account and provide us with a username, password, and certain other information about yourself. You are solely responsible for the information associated with your Account and anything that happens related to your Account. You agree to provide true, accurate, current, and complete information as requested by any forms and maintain and update such information to keep it true, accurate, current, and complete.
      2. Account Security. Maintaining Account security is very important. You are solely responsible for maintaining the confidentiality of your Account passwords. You agree to notify KX Pilates immediately if you become aware of any unauthorized use of your password or your Account.
      3. Account Sharing or Transfers. Accounts are registered to you personally and may not be sold, traded, gifted, or otherwise transferred at any time under any circumstances. You may not share your Account with, or disclose your password to, anyone else.
      4. Fees. You agree to pay all applicable fees and taxes incurred by you or anyone using your Account. YOU ACKNOWLEDGE YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.
      5. Account Cancellation. You may cancel your Account with us at any time in the “My Account” settings.
      6. Account Cancellation by Us. KX Pilates may terminate your Account at any time for any reason or no reason, including if: (i) KX Pilates determines that you are (A) in breach of or otherwise acting inconsistently with these Terms or (B) engaging in fraudulent or illegal activities or other conduct that may result in liability to KX Pilates; (ii) KX Pilates determines it is required by law to terminate your Account; or (iii) KX Pilates decides to stop providing the Services or critical portions of the Services. When terminating your Account, KX Pilates may cancel your Account and delete the information in it. You have no ownership rights in your Account.
  • Subscription
      1. Subscriptions. The Services or some parts of the Services are available only with a paid subscription (a “Subscription”). To enroll in a Subscription, you must provide a current, valid, accepted method of payment (“Payment Method”).
      2. Payment Method. You authorize us to charge any Payment Method associated with your Account in case your primary Payment Method is declined or no longer available to us for payment. You remain responsible for any uncollected amounts. KX Pilates uses authorized third parties for the purpose of processing your transactions and credit card authorizations. By submitting Payment Method details to us or our third-party processors, you grant (or otherwise authorize) KX Pilates the right to store and process your information with such third parties. You agree that KX Pilates will not be responsible for any failures of such third parties to adequately protect your information. If a payment is not successfully settled (e.g., due to expiration of a credit card, insufficient funds, or otherwise), we may suspend the Subscription until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees. Check with your Payment Method Services provider for details.
      3. Subscription Fees. If you enroll in a Subscription, you will be charged the subscription fee, plus any applicable taxes and other charges (the “Subscription Fee”) at the beginning of your Subscription and each Subscription period (e.g., monthly, bi-annually or annually, as specified when you purchase the Subscription) thereafter. Your Subscription will renew automatically at the end of the applicable Subscription period until you cancel. Renewal rates are subject to change, but you will be notified of any change in your rate and be provided with the option to cancel in accordance with these Terms. WHEN YOU ENROLL IN A SUBSCRIPTION, WE MAY SUBMIT PERIODIC CHARGES WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT TO TERMINATE YOUR AUTHORIZATION OR TO CHANGE YOUR PAYMENT METHOD OR SUBSCRIPTION.
      4. Subscription Cancellation. You may cancel your Subscription at any time. To cancel, visit the “My Account” section of your Account. You may also contact us at the contact details in Section 25 (Contact Information) below. You will continue to have access to the Services through the end of your billing period.
      5. Changes to the Subscription or Subscription Fee. We reserve the right to change Subscriptions or adjust pricing for Subscriptions in any manner and at any time as we may determine in our sole discretion. Except as otherwise expressly provided for in these Terms, any price change or changes to your Subscription will take effect in the next Subscription cycle after notice to you.
      6. Subscription Refunds. Subscription Fees are nonrefundable and there are no refunds for partially used Subscription periods. Following any cancellation, however, you will continue to have access to the Subscription portions of the Services through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our users. The amount and form of such refunds, discounts, or other considerations, and the decision to provide them, are at our sole discretion. The provision of refunds, discounts, or other consideration in one instance does not entitle you to refunds, discounts, or other consideration in the future for similar instances, nor does it obligate us to provide refunds, discounts, or other consideration in the future, under any circumstance.
      7. Free Trials. KX Pilates may, in its sole discretion, offer a Subscription with a free trial or for a limited period of time (the “Free Trial Period”). To enroll in a Subscription with a Free Trial Period, you may be required to provide a Payment Method. If you do not cancel your Subscription with a Free Trial Period before the end of the Free Trial Period, you will automatically be enrolled into a Monthly Subscription and your Payment Method will be charged the Subscription Fee until you have cancelled your Subscription.
  • Mobile Messaging Terms and Conditions
      1. By agreeing to these Terms or using the Services, you also agree to receive communications from us, including via email, text message (to the extent permitted by applicable law), calls, push notifications, and browser notifications. Communications from us may include responses to your inquiries, operational communications concerning your Account, requests for feedback, or marketing materials.
      2. If you wish to opt-out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself or by emailing us at the contact information in Section 25 (Contact Information) below.
  • Introductory Discount and Discount Codes
      1. We are offering an introductory discount of 50% off the Subscription Fees (“Introductory Discount”) if you purchase a Subscription between 2 November 2023 and 31 March 2024 (“Discount Offer Period”).
      2. The Introductory Discount is valid for 12-months from the Start Date and must be redeemed during the Discount Offer Period. You will not be eligible to receive the Introductory Discount if you purchase the Services after the Discount Offer Period. 
      3. The Introductory Discount can only be used online via the Website or the App and cannot be used in conjunction with any other offers or promotions we may run. 
      4. We will determine your eligibility to receive the Introductory Discount at the time of purchase of the Services and may exclude you from receiving the Introductory Discount where you cancel your Subscription and then re-subscribe at another time, or where we reasonably suspect fraudulent activity, or otherwise at our discretion. 
      5. We reserve the right to withdraw or amend the Introductory Discount at any time. 
      6. Where we have offered you a 50% off discount code (“Discount Code”) via our advertising and promotional platforms, the following terms and conditions apply:
        1. The Discount Code is valid for purchases via the Website or the App and is not redeemable on any other website or app.
        2. The Discount Code is valid for 50% off the Subscription Fees for a period of 12-months from the Start Date.
        3. To redeem your Discount Code, enter the code at checkout during the Discount Offer Period.
        4. Limit of one Discount Code per customer and the Discount Code cannot be used in conjunction with any other discount or offer. 
        5. The Discount Code is not redeemable for cash or a gift card, nor will it be refunded in the event the qualifying transaction is canceled or a refund is obtained for the purchase of the Services.
        6. We reserve the right to alter or withdraw the Discount Code at any time, including where improper use, publication or selling of the Discount Code occurs. 
  • DMCA Notice
      1. KX Pilates has adopted a policy that provides for the suspension and/or termination of any User who is found to have infringed on the rights of KX Pilates or of a third party, or otherwise violated any intellectual property laws or regulations. KX Pilates’s policy is to investigate any allegations of copyright infringement brought to its attention.
      2. Take-Down Notice. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want KX Pilates to delete, edit, or disable the material in question, you must provide KX Pilates with all of the following information (as required by the Digital Millennium Copyright Act (DMCA) set forth below:
        • A physical or electronic signature of the copyright owner or the person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
        • Identification of the copyrighted work (or works) claimed to have been infringed;
        • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit KX Pilates to locate the material (providing URLs in the content of an email is the best way to help us locate content quickly);
        • Information reasonably sufficient to permit KX Pilates to contact you, including your address, telephone number, and e-mail address at which you may be contacted;
        • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by you, or your agent, or the law;
        • A statement made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf. 

See 17 U.S.C 512(c)(3) for further information.

For this notification to be effective, you must provide it to us by email at [email protected]. You can also mail your DMCA request to: 

Mailing DMCA notices may delay the processing of your request. Only copyright complaints should be sent to the Designated Copyright Agent. No other communications will be accepted or responded to.

If you fail to comply with all of the requirements above, your DMCA notice may not be valid and may not be acknowledged. Once proper notice is received by the Designated Copyright Agent, it is KX Pilates’s policy to investigate the claim and notify the alleged infringer of your claim. If we determine that you have raised a legitimate copyright claim, we will remove or disable access to the infringing material and notify the content provider, member, or user that we have removed or disabled access to the material. In addition, repeat offenders will have the infringing material removed from the system and KX Pilates will terminate such content provider’s, member’s, or user’s access to the Services.

3. Counter-Notice. If you believe that the material that was removed or to which access has been disabled is either not infringing, or you believe that you have the right to post and use such material from the copyright owner, the copyright owner’s agent, or pursuant to the law, you must send a counter-notice containing the following information to the Designated Copyright Agent:

        • Your physical or electronic signature;
        • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
        • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
        • Your name, address, and telephone number; and
        • A statement that you consent to the jurisdiction of federal district court in the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which you may be found and that you will accept Services of process from the person who provided the initial notification of alleged infringement.

If a counter-notice is received by us, KX Pilates may send a copy of the counter-notice to the original complaining party informing that person that we may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member, or user, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at KX Pilates’s discretion.

  • Submissions
      1. We welcome feedback from our users and appreciate your comments regarding our Services. However, our company policy does not permit us to accept or consider ideas, suggestions, proposals, or materials (“Submissions”) that we have not specifically requested. This policy is intended to help us and our customers avoid future misunderstandings when new products or Services developed internally by our employees might be similar or even identical to a customer’s idea.
      2. If, despite our request that you not send us your ideas, you still submit them, then regardless of any conditions you may have attempted to place on your Submission, the following terms shall apply to your Submission: you acknowledge and agree that: (i) such Submissions will be considered non-confidential and non-proprietary; (ii) we have the right (subject to our Privacy Policy), without limit in time and without payment to you, to use, copy, distribute, adapt, and disclose it via the Services or otherwise to third parties for any purpose, in any way, and in any media worldwide now known or later discovered, including, without limitation, the right to create derivative works, make improvements, perform (including through digital performance), and transmit (including through digital transmissions) such Submissions, and the right to transfer or sublicense such rights; (iii) we may have something similar to the Submissions already under consideration or in development; and (iv) you are not entitled to any compensation or reimbursement of any kind from us in connection with the Submissions under any circumstances.
  •  Intellectual Property Rights
      1. Trademarks. The KX and KX Pilates names and logos are trademarks and service marks of our affiliate, KX IP Pty Ltd., with whom we have a license to use such trademarks and service marks. You do not have the right to use any of our trademarks, Services marks or logos, and your unauthorized use of any of these may be a violation of federal and state trademark laws.
      2. Ownership. Except for your Submitted Content, you acknowledge that all intellectual property rights in the Services, whether registered or unregistered, including but not limited to rights in graphics, logos, “look and feel,” trade dress, structure, organization, code, and all content in the Services and compilation thereof, anywhere in the world, belong to us or our licensors and are valuable trade secrets and confidential information of KX Pilates, and are protected by intellectual property laws. Except for your Submitted Content, you acknowledge and agree that KX Pilates, and/or its licensors, own all right, title, and interest in and to the Services, including all intellectual property, industrial property, and proprietary rights recognized anywhere in the world at any time and that the Services is protected by U.S. and international intellectual property laws. Further, you acknowledge that the Services may contain information that KX Pilates has designated as confidential and you agree not to disclose such information without KX Pilates’s prior written consent. Nothing posted on the Services grants a license to any KX Pilates’s trademarks, copyrights, or other intellectual property rights, whether by implication, estoppel or otherwise. You should assume that everything you see or read on the Services is proprietary information protected by intellectual property laws unless otherwise noted and may not be used except with the written permission of KX Pilates. When accessing the Services, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Services is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property.
  • Third-Party Sites and Services
      1. The Services may contain links to or allow you to share content directly with other third-party websites, including links in other users’ profiles to social media or other websites (“Third-Party Sites”). You acknowledge that we have no control over the Third-Party Sites and are not responsible for their contents and/or availability. We do not assume any liability for your use of any of the foregoing, which you acknowledge and agree shall be at your own risk.
      2. These links are provided to you for convenience only and do not constitute an endorsement or approval by us of the organizations that operate such websites, the content, or other material contained in the Third-Party Sites and we have no association with their operators. Your use of the Third-Party Sites will be governed by their terms and conditions and privacy policies (if any) (“Third-Party Terms”). It is your responsibility to read and comply with Third-Party Terms.
  • Notice for California Residents Pursuant to California Civil Code Section 1789.3
      1. Under California Civil Code Section 1789.3, California consumers of an electronic commercial Services receive the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd. Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.
  •  Fitness Activity Waiver
      1. You acknowledge that participation in workouts, exercises, or other training through the Services (“Fitness Activities”) requires physical exertion. You accept full responsibility over the location where you engage in Fitness Activities. You acknowledge that we have no control over the location of the Fitness Activities, and that the location of participation in Fitness Activities involves additional risks, including, but not limited to, those caused by facilities, equipment, temperature, environment, lack of hydration, and actions of other people.
      2. By participating in Fitness Activities, you affirm that either (i) all of the following statements are true: (A) no physician or healthcare provider has ever informed you that you have a heart condition or that you should only do physical activities recommended by a physician; (B) you have never felt chest pain when engaging in physical activity; (C) you have not experienced chest pain when not engaged in physical activity at any time within the past month; (D) you have never lost your balance because of dizziness and you have never lost consciousness; (E) you do not have a bone or joint problem that could be made worse by a change in your physical activity; (F) your physician or healthcare provider is not currently prescribing drugs for your blood pressure or heart condition; (G) you do not have a history of high blood pressure, and no one in your immediate family has a history of high blood pressure or heart problems; and (H) you do not know of any other reason you should not exercise; or (ii) your physician or healthcare provider has specifically approved of your participation in Fitness Activities. 
      3. By participating in Fitness Activities, you further affirm that (i) you are not pregnant, breastfeeding, or lactating; or (ii) your physician or healthcare provider has specifically approved your participation in Fitness Activities. We reserve the right to refuse or cancel your membership if we determine that you have certain medical conditions or that the representations set forth in this paragraph are untrue in any respect.
      4. BY PARTICIPATING IN FITNESS ACTIVITIES, YOU (i) ACKNOWLEDGE AND AGREE THAT YOU ARE VOLUNTARILY PARTICIPATING IN FITNESS ACTIVITIES; (ii) HEREBY ASSUME AND ACCEPT ANY AND ALL RISKS OF INJURY, PHYSICAL HARM, OR DEATH; (iii) ACKNOWLEDGE AND REPRESENT THAT YOU ARE PHYSICALLY SOUND AND DO NOT SUFFER FROM ANY ILLNESS, IMPAIRMENT, DISEASE, OR OTHER CONDITION THAT WOULD PREVENT YOU FROM PARTICIPATING IN FITNESS ACTIVITIES, PERFORM ANY EXERCISE, OR USE ANY EQUIPMENT; AND (iv) KNOWINGLY AND VOLUNTARILY, ON BEHALF OF YOURSELF AND YOUR HEIRS AND ASSIGNS, FOREVER WAIVE, RELEASE, DISCHARGE, AND HOLD HARMLESS KX PILATES AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, AND EACH OF THEIR RESPECTIVE SUCCESSORS AND ASSIGNS, INDIVIDUALLY AND COLLECTIVELY, FROM ANY AND ALL LIABILITY, DAMAGES, LOSSES, SUITS, DEMANDS, CAUSES OF ACTION (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHER CLAIMS OF ANY NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY LOSSES FOR PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH, ARISING OUT OF OR RELATING IN ANY WAY TO YOUR PARTICIPATION IN FITNESS ACTIVITIES.
  •   Safety Advice and Medical Disclaimer
      1. THE SERVICES OFFERS HEALTH AND FITNESS INFORMATION AND IS DESIGNED FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU SHOULD CONSULT YOUR PHYSICIAN OR HEALTHCARE PROVIDER BEFORE BEGINNING A NEW FITNESS PROGRAM. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL. DO NOT USE THE SERVICES OR PARTICIPATE IN FITNESS ACTIVITIES IF YOUR PHYSICIAN OR HEALTHCARE PROVIDER ADVISES AGAINST IT. IF YOU EXPERIENCE ANY PAIN, DIFFICULTY, FAINTNESS, DIZZINESS, ILLNESS, DISCOMFORT, OR SHORTNESS OF BREATH, YOU SHOULD STOP IMMEDIATELY AND CONSULT YOUR PHYSICIAN OR SEEK EMERGENCY MEDICAL ATTENTION IMMEDIATELY.
      2. NOTHING STATED OR POSTED OR OTHERWISE AVAILABLE THROUGH THE SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL CARE. THE SERVICES IS CONTINUALLY UNDER DEVELOPMENT AND WE MAKE NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS, OR APPROPRIATENESS FOR ANY PURPOSE OR ITS SUITABILITY FOR YOU. IN THAT REGARD, DEVELOPMENTS IN MEDICAL RESEARCH MAY IMPACT THE HEALTH AND FITNESS INFORMATION THAT APPEARS ON THE SERVICES, NO ASSURANCE CAN BE GIVEN THAT THE ADVICE CONTAINED IN THE SERVICES WILL ALWAYS INCLUDE THE MOST RECENT FINDINGS OR DEVELOPMENTS WITH RESPECT TO THE PARTICULAR MATERIAL. THE USE OF INFORMATION PROVIDED THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK.
  •   Indemnity
      1. You agree to indemnify and hold us and our affiliates, and their respective business partners, licensees, licensors, officers, directors, employees and agents (the “Indemnified Parties”) harmless from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including, without limitation, reasonable attorneys; fees and costs), arising out of or in connection with: (i) your use of the Services; (ii) your breach or violation of any of these Terms; or (iii) your violation of the rights of any third party. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations. In such event, you shall provide the Indemnified Parties with such cooperation as is reasonably requested by the Indemnified Parties.
  • Warranty Disclaimer
      1. WE PROVIDE THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE HAVE NO OBLIGATION TO CORRECT ANY BUGS, DEFECTS OR ERRORS IN THE SERVICES OR TO OTHERWISE SUPPORT, DEVELOP OR MAINTAIN THE SERVICES. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs, we accept no liability for them. We also make no promises or guarantees, whether express or implied, that the content included on the Services is accurate, complete, or up to date.
      2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS AND OTHER TERMS, WHICH MAY APPLY TO THE SERVICES WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES WITH RESPECT TO THE SERVICES AND ALL INFORMATION AND CONTENT INCLUDED ON THE SERVICES.
      3. No information or advice obtained through the Services, or affirmation by us, by words or actions, shall constitute a warranty.
      4. Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimers may not apply to you.
  • Limitation of Liability
      1. IN NO EVENT SHALL THE INDEMNIFIED PARTIES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, ANY BREACH OF SECURITY OR ANY DAMAGE TO YOUR DEVICE, LOST DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR LOSSES ARISING OUT OF YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES) ARISING FROM, RELATING TO, OR IN ANY WAY CONNECTED WITH THE USE OR THE PERFORMANCE OF THE SERVICES OR THESE TERMS, ARISING AND WHETHER FRAMED IN CONTRACT OR TORT, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF KX PILATES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
      2. Your sole remedy for dissatisfaction with the Services including, without limitation, content offered on the Services, is to stop using the Services. Such limitation shall also apply with respect to damages incurred by reason of Services or products received through or advertised in connection with the Services or any links on the Services, as well as by reason of any information or advice received through or advertised in connection with the Services or any links on the Services. Such limitation shall also apply with respect to damages incurred by reason of any content posted by a third-party or conduct of a third-party on the Services.
      3. In the event the foregoing exclusion of liability is determined, in whole or in part, to be invalid or unenforceable, then the Indemnified Parties’ liability arising in connection with the Services or under these Terms whether in contract, tort (including negligence) or otherwise, shall not exceed, under any circumstances, the greater of: (i) the total amount paid for goods and/or Services purchased through the Services in the preceding 30 days, or (ii) One Hundred Dollars ($100). You agree that any claim or cause of action arising under these Terms or the performance or non-performance of the Services must be brought within one year after such claim or cause of action arises or be forever barred.
      4. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, KX PILATES’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON KX PILATES’S CHOICE OF LAW PROVISION SET FORTH BELOW.
      5. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
  •  Termination
      1. We may terminate these Terms and/or terminate your permission to use the Services immediately, without prior notice or liability, if (i) you commit any breach of these Terms, (ii) we discontinue the Services, or (iii) we are prevented from providing the Services for any reason.
      2. Furthermore, we reserve the right to change, edit, suspend, delete, and/or cancel any part of the Services and/or your access to it at any time with or without notice to you: (i) if required by law, or (ii) due to an event beyond our control.
      3. On termination of these Terms for any reason: (i) all rights granted to you under these Terms will cease immediately, (ii) you must immediately cease all activities authorized by these Terms (including your use of the Services), and (iii) you acknowledge that we may restrict your access to the Services. Sections 4, 7, 8(b), 11, and 16–23 will survive any termination or expiration of these Terms.
  •  Communication Between Us
      1. If you wish to contact us in writing, or if any condition in these Terms require you to give us notice in writing, you can send this to us as indicated in Section 25 (Contact Information) at the bottom of these Terms. If we have to contact you or give you notice in writing, we may do so by email or using any other contact details you provide to us.
  • Governing Law
      1. These Terms and any matter arising out of or relating to these Terms, and any claim, cause of action, controversy, or matter in dispute between you and us, whether sounding in contract, tort, statute, regulation, or otherwise, shall be governed by the internal laws of the State of New York in the United States, consistent with the Federal Arbitration Act, without regard to any choice or conflict of laws principles (whether of the State of California or any other jurisdiction). You and KX Pilates agree that, except as otherwise provided below, the state and federal courts located in the County and City of New York, New York will have exclusive jurisdiction of all disputes arising out of or related to these Terms or your use of the Services and agree to submit to the personal jurisdiction and venue of these courts. Notwithstanding the foregoing, KX Pilates shall be allowed to apply for equitable remedies (including injunctions) in any jurisdiction.
  •  Dispute Resolution
      1. Concerns. Most concerns can be resolved quickly by contacting us at the contact details in Section 25 (Contact Information) below.
      2. Arbitration Procedures. In the event your concern cannot be resolved informally, you and KX Pilates agree that, except as provided in Section 21(e) below, all Disputes, (each a “Claim”), shall be finally and exclusively resolved by binding arbitration, which may be initiated by either party by sending a written notice requesting arbitration to the other party. Any election to arbitrate by one party shall be final and binding on the other. The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS that are in effect at the time the arbitration is initiated (the “JAMS Rules”) and under the terms set forth in these Terms. In the event of a conflict between the terms set forth in this Section 22 and the JAMS Rules, the terms in this Section will control and prevail. Except as otherwise set forth in Section 22(e) below, you may seek any remedies available to you under federal, state, or local laws in an arbitration action. As part of the arbitration, both you and KX Pilates will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given, and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based. The determination of whether a Claim is subject to arbitration shall be governed by the Federal Arbitration Act and determined by a court rather than an arbitrator. Except as otherwise provided in these Terms, (i) you and KX Pilates may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on the award entered by the arbitrator; and (ii) the arbitrator’s decision shall be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law.
      3. Location. The arbitration will take place in the County and City of New York, New York unless the parties agree to video, phone, or internet connection appearances.
      4. Limitations. You and KX Pilates agree that any arbitration shall be limited to the Claim between KX Pilates, and you, individually. YOU AND KX PILATES AGREE THAT (i) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (ii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (iii) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER ARBITRATION.
      5. Exceptions to Arbitration. You and KX Pilates agree that the following Claims are not subject to the above provisions concerning binding arbitration: (i) any Excluded Dispute; (ii) any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for equitable relief. In addition to the foregoing, either party may assert an individual action in small claims court for Claims that are within the scope of such court’s jurisdiction in lieu of arbitration.
      6. Opt-out. You can opt out of this arbitration provision within 30 days of the date that you first agreed to any version of these Terms. To opt out, you must send your name, residence address, and email address used for your Account, and a clear statement that you want to opt out of this arbitration provision, and you must send them there: [email protected]. If you opt out, all other parts of these Terms will continue to apply to you.
      7. Arbitration Fees. If you initiate arbitration for a Claim, you will need to pay the JAMS arbitration initiation fee. If we initiate arbitration for a Claim, we will pay the costs charged by JAMS for initiating the arbitration. All other fees and costs of the arbitration will be charged pursuant to the JAMS Rules.
      8. Severability. You and KX Pilates agree that if any portion of this Section is found illegal or unenforceable (except any portion of Section 22(e), that portion shall be severed and the remainder of the Section shall be given full force and effect. If Section 22(e) is found to be illegal or unenforceable then neither you nor KX Pilates will elect to arbitrate any Claim falling within that portion of Section 22(e) found to be illegal or unenforceable and such Claim shall be exclusively decided by a court of competent jurisdiction within the County and City of New York, New York, United States of America, and you and KX Pilates agree to submit to the personal jurisdiction of that court.

 

  • Other Important Terms
      1. Assignment. The rights granted to you under these Terms may not be assigned without KX Pilates’s prior written consent, and any attempted unauthorized assignment by you shall be null and void.
      2. Severability. Except as otherwise provided in Section 22(h), if any part of these Terms is determined to be invalid or unenforceable, then that portion shall be severed, and the remainder of the Terms shall be given full force and effect.
      3. Attorneys’ Fees. In the event any litigation or arbitration is brought by either party in connection with these Terms, except as otherwise provided in Section 22(g), the prevailing party shall be entitled to recover from the other party all the reasonable costs, attorneys’ fees and other expenses incurred by such prevailing party in any legal action relating to these Terms.
      4. No Waiver. Our failure to enforce any provision of these Terms shall in no way be construed to be a waiver of such provision, nor in any way affect our right to enforce the same provision at a later time. An express waiver by KX Pilates of any provision, condition, or requirement of these Terms shall not be understood as a waiver of your obligation to comply with the same provision, condition, or requirement at a later time.
      5. Equitable Remedies. You acknowledge and agree that KX Pilates would be irreparably damaged if the terms of these Terms were not specifically enforced, and therefore you agree that we shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to any breach of these Terms, in addition to such other remedies as we may otherwise have available to us under applicable laws.
      6. Entire Agreement. These Terms, including the documents referenced in these Terms, constitute the entire agreement between you and KX Pilates with respect to the Services and supersedes any and all prior agreements between you and KX Pilates relating to the Services.
      7. Transfer. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms.
  • Changes to These Terms
      1. We reserve the right, at our sole discretion, to amend these Terms at any time. In the event of a material change to these Terms and where required by applicable law, we will provide a conspicuous message informing you of the change through the Services, via an email address associated with your Account, or other communication method(s) that we deem reasonable. We reserve the right at any time and from time-to-time to modify or discontinue, temporarily or permanently, the Services (or any part of it) with or without notice.
  • Contact Information
      1. If you have any questions or comments relating to the Services or these Terms, please contact us at [email protected].

OFFER TERMS

kx at home Launch offer

  • Introductory Discount and Discount Codes
      1. We are offering an introductory discount of 50% off the Subscription Fees (“Introductory Discount”) if you purchase a Subscription between 2 November 2023 and 31 December 2023 (“Discount Offer Period”).
      2. The Introductory Discount is valid for 12-months from the Start Date and must be redeemed during the Discount Offer Period. You will not be eligible to receive the Introductory Discount if you purchase the Services after the Discount Offer Period. 
      3. The Introductory Discount can only be used online via the Website or the App and cannot be used in conjunction with any other offers or promotions we may run. 
      4. We will determine your eligibility to receive the Introductory Discount at the time of purchase of the Services and may exclude you from receiving the Introductory Discount where you cancel your Subscription and then re-subscribe at another time, or where we reasonably suspect fraudulent activity, or otherwise at our discretion. 
      5. We reserve the right to withdraw or amend the Introductory Discount at any time. 
      6. Where we have offered you a 50% off discount code (“Discount Code”) via our advertising and promotional platforms, the following terms and conditions apply:
        1. The Discount Code is valid for purchases via the Website or the App and is not redeemable on any other website or app.
        2. The Discount Code is valid for 50% off the Subscription Fees for a period of 12-months from the Start Date.
        3. To redeem your Discount Code, enter the code at checkout during the Discount Offer Period.
        4. Limit of one Discount Code per customer and the Discount Code cannot be used in conjunction with any other discount or offer. 
        5. The Discount Code is not redeemable for cash or a gift card, nor will it be refunded in the event the qualifying transaction is canceled or a refund is obtained for the purchase of the Services.
        6. We reserve the right to alter or withdraw the Discount Code at any time, including where improper use, publication or selling of the Discount Code occurs. 

GENERAL POLICIES

FITNESS ACTIVITY WAIVER

a. You acknowledge the physical exertion required for Fitness Activities and take responsibility for the activity location, including its associated risks such as facilities, equipment, environment, and others’ actions.
b. By participating, you confirm either

(i) your fitness to engage, meeting specific health criteria, or
(ii) approval from your healthcare provider.

c. You also affirm you are not pregnant, breastfeeding, or lactating, unless approved by your healthcare provider, and we may cancel your membership based on medical conditions or false representations.
d. By participating, you willingly assume all risks, including injury or death, and release KX Pilates and its affiliates from liability related to Fitness Activities.

Safety advice and medical disclaimer

a. The Services provide health and fitness information for informational purposes. Consult your physician before starting a new fitness program. Do not replace professional medical advice with this information. If your healthcare provider advises against it or you experience health issues during activities, stop and seek medical attention.
b. The information provided is not a substitute for medical care, and its accuracy or suitability is not guaranteed. You use the information at your own risk, as it may not always reflect the latest medical findings.

 

PRIVACY POLICY

 

Effective November 1, 2023

KX Pilates”, “we”, “us”, “our” means KX Pilates Online Pty Ltd ACN 671 759 863 of 36b St Edmonds Road, Prahran VIC 3181. We respect your privacy and value your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our website (the “Site”), our mobile application (the “App”), from purchasing product and services from us, engaging with our content, when you interact with us via call centers, support service which may include live chats, e-mail communications or phone calls, social media channels, or by use of any of our services (collectively, the “Services”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy. 

If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately cease use of the Services without providing us with any personal information.

WHAT WE COLLECT

We may collect the following categories of personal information (a) directly from you (such as when you create an account (the “Account”) or contact us), (b) from the device and browser that you use to access the Services, (c) from cookies and similar technologies, or (d) other third parties, including social media platforms that you use in connection with the Services (such as if you login through a social media platform or use other social media tools):

Identifiers

We may collect your name, email address, mobile, date of birth, and Account username and password.

Financial and Transactional Information

We may collect payment details (such as payment card or bank account information), billing address, and subscription history. We use authorized third-party payment processors to process payment details on our behalf.

Demographics 

We may collect demographic information such as your postcode, preferences, interests, age, gender, and sex (including medical conditions related to sex such as pregnancy). 

Professional Information

For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience.

User-submitted Content

We collect content that you submit to the Services, such as profile photographs, forum comments, testimonials, and communications between you and other users of the Services. In addition, if you send a message to us (such as through email or social media), we collect any personal information you choose to share with us through those messages.

Device Information

We may collect device information when you use our Site or App. Device information may include your device type, browser type, online identifiers, IP address, and geolocation information. 

Internet or Other Electronic Network Activity Information 

We may collect information concerning your interaction with our Site or App, including when you access and/or use the Site or App, your activity on the Site or App (such as which page you visit, in what order, and for how long), and the workouts and other video content you have viewed.

Inferences

We may also draw inferences from the information that we collect that reflect your preferences or characteristics (such as your workout preferences).

Surveys and Review Information

Any information you voluntarily provide to us or our Service Providers (or otherwise publish) in connection with a survey you complete or review / testimonial you provide about KX Pilates goods and/or Services. We may collect this information to understand your opinions, better market our services and to collect relevant information about our business.

Promotions, Sweepstakes and Competition Information. 

Any information that you provide to us in connection with any promotions, sweepstakes and/or competitions we run, including for example, responses to competition questions.

Some of the information we collect may qualify as “Sensitive Personal Information” in some jurisdictions. In particular, Sensitive Personal Information includes payment details and medical conditions related to sex (e.g., pregnancy). We collect and use this information to: provide our Services to you, ensure the security and integrity of the payment process and our systems, undertake activities to verify or maintain the quality or safety of our Services, detect, prevent and investigate security incidents and other malicious, deceptive, fraudulent, or illegal actions, and ensure the physical safety of natural persons. 

You are not required to provide all personal information identified in this Privacy Policy to use our Services or to interact with us, however, certain features may not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to register an Account or respond to your requests.

cookies

We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The cookies and similar technologies that we use are generally divided into the following categories:

  • Strictly Necessary. These are required for the operation of the Services. These cookies are session cookies that are erased when you close your browser.
  • Analytical/Performance. These allow us to recognize and count the number of visitors to our Site and App and understand how such users navigate through the Services (e.g., when and which pages of the App are visited, in what order the pages of the Site and App are visited, and where a user is located geographically).

We use traffic log cookies (Google Analytics) for part of this process. 

To learn more about Google Analytics and how to opt out: 

Please visit www.google.com/analytics/learn/privacy.html and https://tools.google.com/dlpage/gaoptout.

  • Functional. These cookies enable the Services to provide enhanced functionality and personalization. If you do not allow functional cookies in your browser, then some or all of the functionality we have added to the Services may not function properly. 
  • Advertising. Advertising cookies may be used by us and third-party ad partners to build a profile of your interests and show you relevant ads on other websites. If you do not allow these cookies, we and our ad partners will not be able to serve you targeted ads. To learn more about certain cookies used for interest-based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, the Network Advertising Initiative, or the Digital Advertising Alliance-Canada. If you use any of these services to opt-out of interest-based advertising, you will need to apply these opt-out settings in each device and browser from which you wish to opt out.  

Do-Not-Track Signals

At this time, we do not recognize the “Do Not Track” browser-based standard signal, however, we recognize the Global Privacy Control as a valid request from you to opt out of certain analytics and advertising cookies (and similar technologies). 

Our use of personal information

We collect and use your personal information for the following purposes:

  • Providing the Services to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with you;
  • Managing our relationship with you, and if you decide to establish an Account, creating and managing your Account;
  • Responding to your inquiries or requests, and requesting feedback;
  • Administering promotions, events, or surveys;
  • Providing promotional material or other marketing materials that we believe will be of interest to you;
  • Tracking use of your username and password to access the Site and/or the App;
  • Personalizing the Services (e.g., displaying your name after you log in);
  • Analyzing use of the Services to understand how they are being used and how they can be improved;
  • Tailoring advertisements to what we believe will be of interest to you (including working with our advertising partners to display advertisements on third-party websites that you may visit);
  • Understanding and assessing the effectiveness of advertisements displayed to you;
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; 
  • Financial analysis and analytics to understand billing, pricing and other financial matters that can be improved; and
  • Complying with legal and regulatory obligations.

our disclosure of personal information

We may share personal information with the following categories of third parties:

Service Providers

We engage independent contractors, vendors, and suppliers (“Service Providers”) to provide specific services and products related to our Services. These include, for example, hosting providers and IT outsourcing, payment processors, analytics providers, subscription management platform providers, and marketing providers. 

Third-Party Partners

We may share personal information with third parties that we have partnered with to jointly create or offer a product, service, or joint promotion (“Third-Party Partners”). If you decide to obtain a product or service or participate in a joint promotion that is offered by us and these Third-Party Partners, the information you provide will be shared with us and them. We may also share your information with these Third-Party Partners in the event we suspect you are violating our Terms of Use or the law.

Other Users

Content, such as profile pictures, comments, or reviews that you make available publicly through the Services will be visible to other users of the Services and to the public. You should be aware that any information shared in a public or community forum is public information and may be seen or collected by third parties. You should think carefully before disclosing any information in a public or community forum or through a public profile, including those available on the Services.

Advertising Partners and Social Media Networks

As noted above, the Site and App have cookies and similar technologies that are used to track your activity on the Site and App and activity on other websites that you visit. Information gathered through these technologies (such as content you viewed or videos you watched) is shared with advertising partners and social media networks. We share information with these third parties to provide you with advertisements that we and/or these third parties believe will be relevant to you.

Advisers and Financial Institutions

We may share personal information with auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.

Government Bodies, Dispute Resolution Organizations, and Third Parties

We may share personal information with these entities in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive, (b) cooperating in a law enforcement or similar investigation, or (c) otherwise protecting our rights.

Sale of Business

We may share personal information with third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.

children’s privacy

The Services are not intended for users under the age of 13 and KX Pilates does not knowingly collect personal information from individuals under the age of 13. If you are aware of, or suspect that, someone under the age of 13 is using the Services without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to review the FTC Guidelines for protecting your child’s privacy online. 

your privacy choices

KX Pilates uses data to market its Services, which may include, contacting you by phone, email, postal mail, push notifications, in-app messages or SMS with information about news, offers, products, promotions, events, contests and/or Services that might be of interest to you, as permitted by applicable law. This may include various usage data to send marketing communications that are personalized. Please see below for how to unsubscribe from marketing.

If you no longer want to receive our emails, or other marketing communications, you may unsubscribe at any time by following the unsubscribe option in the communication itself or by contacting us at the information below in the How to Contact Us section. 

If you no longer want to receive mobile marketing messages, reply STOP to any text message from us to opt out.

Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your Account or purchases placed through the Services.  

By logging into your password-protected user Account you have the ability to access and correct certain personal information associated with your Account on our Site and App. You may delete your Account by navigating to the “delete my account” section in your “Account” settings. You can also contact us at the information in the How to Contact Us section below.

additional disclosures for residents of california

This section describes how we collect, use, process, and disclose personal information of California consumers and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law. 

To understand what personal information, we may have collected about you, and from where we collected it, please see the section Information We Collect

We collect this personal information, as further described in the Our Use of Personal Information section, to operate, manage, and maintain our Site and App, to provide our products and services, and to accomplish our business purposes and objectives.

We may have disclosed the following categories of personal information for business or commercial purposes to the categories of recipients listed below:

Identifiers Service Providers

Third-Party Partners 

Other Users

Advertising Partners and Social Media Networks 

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties

Financial and Transaction Information Service Providers

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties

Professional Information Service Providers

Advisers and Financial Institutions 

Government Bodies, Dispute Resolution Organizations, and Third Parties

Demographics Service Providers

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties

User-submitted Content Service Providers

Third-Party Partners

Other Users

Advertising Partners and Social Media Networks

Advisers and Financial Institutions 

Government Bodies, Dispute Resolution Organizations, and Third Parties

Device Information Service Providers

Advertising Partners and Social Media Networks 

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties 

Internet or Other Electronic Network Activity Information Service Providers

Advertising Partners and Social Media Networks 

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties 

Inferences Service Providers

Advertising Partners and Social Media Networks

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties 

Sensitive Personal Information Service Providers

Advisers and Financial Institutions

Government Bodies, Dispute Resolution Organizations, and Third Parties 

 

For more information on how your information is shared, pease see the Our Disclosure of Personal Information section.

Your Rights

Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. We have provided this notice through this Privacy Policy. In addition, California residents have additional rights, subject to certain limitations, including:

  • Access:  You have the right to access a copy of the categories and specific pieces of personal information that we have collected about you. 
  • Correction: You have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.
  • Deletion: You have the right to request that we delete or anonymize your personal information, with certain exceptions. 
  • Sale/Sharing Opt-out: You have the right to opt-out of the sale of your personal information.
  • No Retaliation: You have the right to be free from discrimination for exercising your rights.

California residents also have the right to limit the use of Sensitive Personal Information where a business uses such information to infer characteristics about you. As noted above, KX Pilates only uses Sensitive Personal Information to: provide our Services to you; ensure the security and integrity of the payment process and our systems; undertake activities to verify or maintain the quality or safety of our Services; detect, prevent and investigate security incidents and other malicious, deceptive, fraudulent, or illegal actions; and ensure the physical safety of natural persons. We do not use Sensitive Personal Information to infer characteristics about you.

Exercising Your Right to Access, Correction, or Deletion

To submit a request to access, correct, or delete your information as a consumer or as an authorized agent, contact us at the information in the How to Contact Us section. Once we receive a request, we will take steps to verify your request. We will ask for information that is reasonable in light of the nature of your request.

If an authorized agent is used to make a request on your behalf, we require the authorized agent to provide proof that you gave them permission to submit the request on your behalf. We may also require you to verify your identity directly with us.

Sale of Personal Information

KX Pilates does not sell or share personal information in exchange for money. However, we may share personal information with our partners to understand how you use the Services, to customize your experience, and to market to you. In addition, KX Pilates uses cookies and similar technologies to analyze website usage and assist in marketing efforts (including targeted advertising). In some cases, sharing for these purposes may be considered a “sale” under California law. California law defines “sale” broadly to include any disclosure of information in return for any value. The value does not need to be monetary like in a traditional sale.

The categories of personal information disclosed that may be considered a “sale” under California law are Identifiers, User-submitted Content, Device Information, Internet or Other Electronic Network Activity, and Inferences.

The categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law are Third-Party Partners, Advertising Partners and Social Media Networks. 

You can learn more and opt out of the use of your information for these purposes by clicking the “Do Not Sell or Share My Personal Information” link on our Site and App. 

We also recognize the Global Privacy Control as a valid request from you to opt out of certain analytics and advertising cookies (and similar technologies).

Your request to opt-out of cookies (and similar technologies), including through use of the Global Privacy Control, will be linked to your browser only. As such, you will need to apply these settings on each device and browser from which you wish to opt out. Similarly, if you clear your browser’s cache (such as by deleting cookies), you will have to apply this setting again. 

We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.

 

Additional disclosures for residents of canada

This section contains additional disclosures for residents of Canada. If you wish to request access to or correction of your personal information, or to opt-out of the processing of your personal information or request that we delete your personal information, you may contact us at the information in the How to Contact Us section. You may also contact us for information about how foreign-based service providers process your personal information or if you have any questions or complaints about the manner in which we treat your personal information.   

additional disclosures for residents of australia and new zealand

If you are resident of Australia or New Zealand, you have the right to access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. As noted above, you have the ability to access and correct certain personal information associated with your Account by logging into your Account. You can also submit requests for access and correction by contacting us at the information in the How to Contact Us section. 

As an Australian company, most of our operations are conducted in Australia and to provide the Services, personal information will be processed in Australia. When your personal information is no longer needed for the purpose for which it was obtained or to comply with legal and regulatory obligations, we will take reasonable steps to destroy or permanently de-identify your personal information.  

If you have any questions or wish to lodge a complaint, you may do so by contacting us at the information in the How to Contact Us section below. If you submit a complaint, we will investigate your complaint and determine the steps that we will take to resolve it. We will contact you if we need any additional information from you and will notify you of the outcome of the investigation.

additional disclosures for residents of the european union (eu) and united kingdom (uk)

This section provides additional information for residents of the EU and UK.

International Data Transfer

As a Australian company, most of our operations are conducted in Australia and in order to provide the Services, personal information may be processed in Australia, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for international data transfers as required by applicable law. With respect to transfers originating from the European Economic Area, where applicable, the standard contractual clauses approved by the European Commission are implemented.  Where required by such laws, you may request a copy of the suitable mechanisms we have in place by contacting us as specified below. 

Lawful Bases for Handling Personal Information

Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, Our Use of Personal Information, including: (i) as may be necessary to perform a contract (such as when you choose to register an Account); (ii) as necessary to comply with a legal obligation (such as when we use personal information for recordkeeping to substantiate tax liability); (iii) consent (where you have provided consent as appropriate under applicable law, such as for direct marketing or certain cookies); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated Decision-Making

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you. 

Your Rights

To the extent required under applicable law, you have the right of:

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form. 
  • Rectification. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended.
  • Deletion. You have the right to request that we delete personal information that we process about you, unless, for example, we are required to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Restriction. You have the right to request that we restrict our processing of your personal information where: (i) you believe such data to be inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it. 
  • Portability. You have the right to request that we transmit the personal information we hold with respect to you to another data controller.
  • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your situation (e.g., direct marketing).  We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
  • Withdrawing Consent.  If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, contact us at the information in the How to Contact Us section. We will respond to your request consistent with applicable law. 

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.

additional disclosures for residents of brazil

This section provides additional information for residents of Brazil.

International Data Transfer

As an Australian company, most of our operations are conducted in Australia and in order to provide the Services, personal information may be processed in Australia, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers. 

Lawful Bases for Handling Personal Information 

Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, Our Use of Personal Information, including: (i) as may be necessary to perform a contract (such as when you choose to register an Account); (ii) as necessary to comply with a legal obligation (such as when we use personal information for recordkeeping to substantiate tax liability); (iii) consent (where you have provided consent as appropriate under applicable law, such as for direct marketing or certain cookies); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Services). 

Automated Decision-Making

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you. However, we use profiling and analytics to understand how people use the Services and for marketing purposes. 

Your Rights

As available and except as limited under applicable law, individuals in Brazil have the rights to request:

  • Confirmation of processing of personal information;
  • Access to your personal information;
  • Correction of incomplete, inaccurate, or outdated personal information;
  • Anonymization, blocking, or deletion of unnecessary, excessive data;
  • Personal information portability to another service provider or product, upon express request;
  • Deletion of personal information processed with your consent;
  • Obtaining information about the entities with which KX Pilates has shared your personal information;
  • Information on the possibility of you not providing consent, as well as being informed about the consequences should you not give consent;
  • Revocation of consent.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, contact us at the information in the How to Contact Us section. We will respond to your request consistent with applicable law.

additional disclosures for residents of the people’s republic of china

This section provides additional information for residents of the People’s Republic of China.

International Data Transfer

We take steps to ensure that we handle your personal information subject to appropriate safeguards. As an Australian company, most of our operations are conducted in Australia and in order to provide the Services, personal information may be processed in Australia, where laws regarding processing of personal information may be less stringent than the laws in your country. By using the Service, you consent to the transfer of personal information outside of the People’s Republic of China. 

Automated Decision-making

We do not use automated processing to make decisions that may affect you significantly. However, we use profiling and analytics to understand how people use the Service and for marketing purposes. These analytics help us understand and improve the Service. 

Your Rights

To the extent required under applicable law, residents of the People’s Republic of China have the right of:

  • Information. You have the right to request an explanation for how we process your personal information. We describe how we process personal information in this Privacy Policy. 
  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form.
  • Rectification. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended. 
  • Deletion. Subject to some exceptions and in certain circumstances, you have the right to request that we delete personal information that we process about you.
  • Restriction. You have the right to request that we limit or cease our processing of your personal information unless laws or administrative regulations stipulate otherwise. 
  • Portability. You have the right to request that we transmit the personal information we hold with respect to you to another personal information processor.
  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time. Please note that if you withdraw your consent, this will not affect the lawfulness of our processing of your information on the basis of your consent before the point in time when you withdraw your consent, nor will it affect the processing of personal information conducted in reliance on lawful processing grounds other than consent.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at the information in the How to Contact Us section. We will respond to your request consistent with applicable law.

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint.

links to other websites

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Services to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Services. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your password with anyone. If you have reason to believe that your Account is no longer secure, please contact us immediately at the contact information in the How to Contact Us section.

We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

effective date and changes to this privacy policy

This Privacy Policy is effective as of the date at the top of this policy. KX Pilates has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Services. In the event of a material change to this Privacy Policy, we will provide a message through both our Site and App, via email, or through another communications channel we deem reasonable, informing you of such change.

how to contact us

For further information regarding this Privacy Policy or to make a complaint about the steps taken by KX Pilates to protect your personal information or privacy, please contact KX Pilates’ Privacy Officer at [email protected].