Frequently Asked Questions

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The Introductory offer of 5 Sessions for $50 to use within 2 weeks is only available to new clients of KX (first timers) and is activated from the date of your first booking. You can only use the Introductory offer once per person and this cannot be used in conjunction with any other opening offer. You have a 2 week period to use your 5 sessions and any unused sessions will expire.

Yes you can, however you will need to create a new account at each studio separately, and purchase a valid session pack for each studio individually.

Classes need a minimum of 2 clients to proceed. Classes will be cancelled up to 2 hours before the start time of the class if there are less than 2 people booked in.

With a maximum of 14 clients per class, our classes can get booked out. We recommend adding yourself to the wait list for that class by booking yourself into the class as you would normally. Once you add yourself to a wait list, you’ll receive an email confirmation of your request. When a place becomes available in the class you will be notified via sms or email.

To ensure fairness for all clients and to allow those on the wait list an opportunity to attend a class, once notified, you will have two hours to reply using the link supplied in the SMS or email.

If you do not respond withing the two hour window, or decline your place, you will be removed from the wait list and the place will be offered to the next KXer on the wait list. If you confirm your place you’ll receive another notification confirming your place.

Unfortunately, no. We have a 9 hour cancellation policy for group classes and a 24 hour cancellation policy for private classes.

If you can’t make your class, please cancel or let us know at least 9 hours ahead (for group classes) or 24 hours ahead (for private classes) or you will lose that session.

We understand that life can sometimes get in the way, but we need to be fair to all clients.